Privacy Policy

1. Types of Information We Collect

1.1 Personal Identification Information: We may collect your full name, gender, date of birth, mailing address, email address, and multiple phone numbers (e.g., mobile, home, and work). We may also request a copy of your driver's license or other identification documents for verification purposes.

1.2 Vehicle Information: To effectively deliver our services, we collect your Vehicle Identification Number (VIN), make, model, year, and license plate number. Additionally, we maintain service records including diagnostics, parts used, repair history, and notes from our technicians.

1.3 Payment Information: We process credit card payments via secure, encrypted payment platforms. We do not store your full credit card number directly. Billing addresses, transaction IDs, invoices, and receipts are recorded and encrypted where required for financial record-keeping.

1.4 Website Usage and Technical Data: Our website automatically collects information such as IP addresses, geographic location (if permitted), browser type, operating system, referring URLs, the pages visited on our site, time spent per page, and interaction data (e.g., clicks, downloads). We use Cookies and other technologies to personalize your experience and track usage trends.

2. How We Use Your Information

2.1 Service Provision: We use your information to provide the vehicle maintenance and repair services you request, including diagnostics, repair tracking, scheduling appointments, and notifying you of service progress.

2.2 Communication: Your contact details allow us to send you appointment confirmations, service updates, invoice details, and promotional messages (only if you opt in). We may also reach out for customer feedback and reviews.

2.3 Payment Processing and Invoicing: Your payment information is used strictly for processing service payments and generating financial documentation. We ensure secure, PCI-compliant transaction handling through third-party processors.

2.4 Website Optimization: Technical data helps us analyze how users interact with our site so that we can improve its structure, navigation, and usability. This ensures a smoother experience across devices.

2.5 Legal Compliance: We may use your data to fulfill legal obligations such as tax reporting, audit responses, and compliance with law enforcement or regulatory inquiries.

3. Information Sharing and Disclosure

3.1 With Service Providers: We work with trusted third-party providers such as payment gateways, IT infrastructure vendors, and customer relationship software to facilitate smooth operations. These partners are contractually obligated to protect your data and are only permitted to use it for specified purposes.

3.2 With Legal Authorities: We may disclose personal data in response to legal requirements such as subpoenas, court orders, or lawful investigations by authorities. This ensures our compliance with Canadian federal and provincial law.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring party, provided that the recipient agrees to uphold the same level of privacy protection.

4. Cookies and Tracking Technologies

We use Cookies and related technologies (like local storage and pixels) to understand user behavior, enhance website functionality, and deliver tailored content. Cookies help remember your preferences and login state, track your visit patterns, and measure the effectiveness of promotions.

You can control Cookies through your browser settings, including disabling or deleting them. Note that doing so may impact some site features such as login, shopping cart, or user-specific settings.

5. Data Security Measures

We adopt a multi-layered approach to protect your information, including the following safeguards:

- SSL/TLS encryption for all website data transmissions.

- Role-based access control within our systems to limit access to authorized personnel.

- Secure cloud infrastructure with periodic security audits and automatic backup.

- Employee training programs in data security and phishing awareness.

- Use of PCI-compliant payment processors to handle sensitive card information.

6. Your Rights

6.1 Right to Access: You can request access to the personal data we hold about you, including the categories and specific pieces of information.

6.2 Right to Correction: If you believe that your data is incorrect or incomplete, you may request that we update or correct it.

6.3 Right to Deletion: Subject to legal and operational constraints, you can request deletion of your personal information from our records.

6.4 Right to Withdraw Consent: You may withdraw consent to data processing for non-essential uses (such as marketing) at any time.

6.5 Right to Opt-Out of Marketing: If you have previously subscribed to our newsletters or promotional offers, you may opt-out by clicking the 'unsubscribe' link in the email or contacting us directly.

7. Children’s Privacy

Our services and website are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we discover that data was collected inadvertently from a minor without verified parental consent, we will delete it promptly.

8. Policy Updates

We periodically review and update our Privacy Policy to reflect changes in law, technology, or business practices. Any significant changes will be prominently posted on our website and, where appropriate, communicated to you by email.

9. Contact Us

If you have questions or wish to exercise your privacy rights, please contact us:

Email: privacy@drevrepair.com

Phone: 4162935566

Mailing Address:920 Yonge Street, Suite 707, Toronto, Ontario M4W 3C7